19 JULY 2016
Someone has stolen my OpenSeneca user account or is using it without my permission
Use the following recommendations to see if someone has stolen or taken control of your account:
- Your email or password has been changed.
- All or some of your personal data have been changed: name, date of birth etc.
- Publications were made that you did not create.
If you think someone took control of your account without your authorization please contact us at email@example.com and we will help you to get it back.
I think a friend’s account has been hacked
If you notice that the account of a friend or acquaintance has an abnormal activity, report it directly to firstname.lastname@example.org and notify your friend of such activity. It is likely that his/her access devices have been victims of a virus or malware or his/her account has been supplanted.
If due to an irreversible medical condition or death, a friend or relative cannot reuse the OpenSeneca services, we can help you to delete his/her account. Contact us at email@example.com to proceed correspondingly.