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Why do I need to sign up?

You can access Civiciti without having to sign up, but you need to be a registered user to actively participate in your city space.

How do I sign up?

The Sign Up link is on the top right of the Civiciti homepage. You can choose to sign up using either your email address or your Facebook or Twitter account. You can also upload your profile photo while signing up.

After reading and accepting the Terms of Use, click Create My Account. Follow the onscreen prompts to complete the sign up process.

Can I create a joint account or share a Civiciti account with someone else?

No, Civiciti doesn’t allow shared accounts. Read our Terms of Use for more information.

Can I share my account data with someone else?

No, your personal and account data should be owned only by you. Read our Terms of Use for more information.

I inputted my email address to sign up and clicked on Create My Account. Nothing happens.

Verify that you entered the correct email address and try again. If the problem persists, contact us.

Can I Sign Up and login through my social network accounts?

Yes, you can sign up and login to Civiciti using Facebook and Twitter.

How long should I wait to get the email with the password?

It will take several minutes to get the password in your email. Please check all folders.

I haven’t received the email with the password.

Verify that you entered the correct email address while signing up, and check your spam folder. If you still can’t find the email, contact us.

The password I received isn’t working.

Verify that you have entered the correct password from the email you received. If the password isn’t working contact us.

How do I find my City?

There is a search bar on the Civiciti homepage to help you find your city. Insert the name of your city in the search bar and select the city that you’re looking for. If you are browsing a city page already and want to look at a different city, enter the city name in the blue box in the upper corner of the page.

Can I register in more than one City?

No, you can register to participate only in one city, but you can view any city you want.

If my city isn’t active yet, why should I leave my contact details?

We ask for your contact details to notify you when your city is active on Civiciti.

I forgot my username

Your username is the email address you used to register on the Civiciti platform. Contact us if you have forgotten this email address.

I forgot my password

If you have forgotten your password, click on Change Password on the Sign In page. Input the email address you registered with and we will send you an email with instructions on setting up a new password.

How do I sign out?

Click on the arrow to the top right of your screen to find the link to sign out.

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